Refund Policy

Refund requests must be submitted by email to info@wanderjourneys.it, including the guest’s name, booking reference and date of the experience.

• Cancellations made at least 72 hours before the scheduled start time are eligible for a full refund.

• Cancellations made between 72 and 24 hours before the experience are eligible for a 50% refund or one rescheduling, subject to availability.

• Cancellations made less than 24 hours before the experience, late arrivals that prevent participation and no-shows are non-refundable.

• If Wander cancels an experience because of weather, ground conditions, horse welfare or operational reasons, guests may choose between a full refund or a new date.

• No refund is provided when a guest voluntarily leaves the experience or is unable to participate because safety instructions or participation requirements have not been followed.

Approved refunds will be issued using the original payment method. Processing times may vary depending on the bank or payment provider.

These conditions do not affect any mandatory consumer rights applicable under Italian law. Leisure services booked for a specific date may be excluded from the ordinary 14-day withdrawal right.